Privacy Policy

1. Introduction

Welcome to SahuPress. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and protect your information when you visit our website, place an order, upload artwork, or contact us regarding our printing products and services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy, subject to applicable laws.

2. Information We Collect

When you visit our website, place an order, or communicate with us, we may collect the following information:

Personal Information:

  • Full name

  • Mobile number

  • Email address

  • Billing and shipping address

Order Information:

  • Products purchased

  • Order quantity and specifications

  • Customization requirements

  • Uploaded designs, logos, photographs, and artwork

  • Design approval details

Payment Information:

  • Payment amount and status

  • Transaction ID or reference number

  • Payment date and time

  • Payment method information where provided by the payment service provider

Communication Information:

  • WhatsApp messages

  • Emails and phone communications

  • Customer complaints and support requests

  • Order-related discussions and approvals

Technical Information:

  • IP address, where collected

  • Browser and device information

  • Website usage and diagnostic data

  • Cookies and similar technologies

We collect information that is reasonably necessary to operate our website, process customer orders, provide services, and fulfil our legal obligations.

3. How We Use Your Information

We may use your personal information for the following purposes:

  • To register and process customer orders.

  • To prepare customized designs and printing products.

  • To communicate regarding order confirmation and design approval.

  • To collect advance payments and remaining balance payments.

  • To manage production and delivery.

  • To share product photographs before packing or dispatch, where applicable.

  • To provide shipping and courier tracking information.

  • To respond to complaints, refund requests, and customer enquiries.

  • To prevent fraudulent transactions and unauthorized activities.

  • To maintain accounting, tax, and business records.

  • To improve website functionality and customer experience.

  • To comply with applicable laws and regulations.

We do not use personal information for unrelated purposes without an appropriate lawful basis.

4. Payment Information & Security

SahuPress may use third-party payment gateways, including Razorpay and other available payment service providers, to process online payments.

When customers make payments through our website, certain transaction information may be shared with the relevant payment gateway for payment processing and verification.

We may receive information such as:

  • Transaction reference number

  • Payment confirmation status

  • Payment amount

  • Payment date

  • Payment method details provided by the payment gateway

We do not ask customers to share or disclose their UPI PIN, ATM PIN, card PIN, OTP, or banking passwords with us.

Payment processing and security are also subject to the terms and privacy policies of the respective payment service providers.

5. Sharing of Personal Information

SahuPress does not sell, rent, or trade customers’ personal information to third parties.

However, we may share necessary information with trusted service providers in the following situations:

Payment Gateways: To process payments, verify transactions, and manage payment-related activities.

Courier & Shipping Partners: To deliver customer orders and provide shipment tracking information.

Website Hosting & Technology Providers: To maintain website functionality, security, and technical operations.

Communication Services: To send order updates, notifications, and customer support messages through WhatsApp, SMS, or email.

Legal Authorities: Where disclosure is required by applicable laws, regulations, court orders, or lawful government requests.

We share only the information reasonably necessary for the relevant purpose.

6. Customer Designs, Logos & Uploaded Files

Customers may upload photographs, logos, artwork, designs, text, and other files for customized printing orders.

We respect the privacy and ownership of customer-provided materials.

  • Uploaded files are primarily used to fulfil printing orders and related customer requirements.

  • Customers are responsible for ensuring that they have the necessary rights or permissions to use the uploaded materials.

  • We take reasonable steps to protect uploaded files from unauthorized access or disclosure.

  • Customer designs, photographs, and artwork will not be publicly displayed or used for promotional purposes without appropriate permission, unless otherwise permitted by law.

  • Files may be retained for order records, customer support, repeat orders, and legal or business requirements.

  • Files that are no longer required may be deleted or securely disposed of, subject to applicable legal retention requirements.

7. WhatsApp, Phone & Email Communication

SahuPress may communicate with customers through phone calls, WhatsApp, SMS, and email for the following purposes:

  • Order confirmation

  • Design previews and approval

  • Advance and balance payment notifications

  • Production updates

  • Product photographs before dispatch

  • Shipping and tracking updates

  • Customer complaints and support

Customers should communicate through our official contact details to avoid fraudulent activities.

SahuPress will never ask customers to disclose confidential banking credentials, OTPs, UPI PINs, or card PINs.

8. Cookies & Website Technologies

Our website may use cookies and similar technologies to improve website performance, remember customer preferences, maintain shopping cart functionality, and understand website usage.

These technologies may help us:

  • Keep products in your shopping cart.

  • Remember certain website preferences.

  • Improve website navigation.

  • Understand website traffic and performance.

  • Maintain website security.

Third-party services integrated into our website may also use cookies or similar technologies according to their respective privacy policies.

Customers can manage or disable cookies through their browser settings. However, disabling certain cookies may affect some website features.

9. Data Storage & Retention

We retain customer information for as long as reasonably necessary to:

  • Complete orders and provide printing services.

  • Maintain transaction and accounting records.

  • Handle customer support and complaints.

  • Manage repeat orders and reprinting requests.

  • Resolve payment disputes.

  • Meet legal and regulatory requirements.

The retention period depends on the type of information and applicable legal requirements.

When personal information is no longer required, we take reasonable steps to delete or securely dispose of it, subject to applicable law.

10. Data Security

Protecting customer information is important to us.

SahuPress takes reasonable technical and organizational measures to safeguard personal information against:

  • Unauthorized access

  • Accidental loss or destruction

  • Unauthorized disclosure

  • Misuse or alteration

  • Security threats and fraudulent activities

However, no internet-based service or electronic storage system can guarantee complete security. We will address data security incidents in accordance with applicable legal requirements.

11. Customer Privacy Rights

Subject to applicable laws, customers may have the right to:

  • Request access to their personal information.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information where legally permissible.

  • Withdraw consent where processing is based on consent.

  • Raise concerns regarding the processing of their personal information.

  • Submit privacy-related complaints or requests.

Certain information may need to be retained for legal, accounting, taxation, transaction records, or dispute-resolution purposes.

To exercise your privacy rights, please contact us using the details provided in the Contact Us section.

12. Third-Party Websites & Services

Our website may contain links or integrations with third-party services, including:

  • Online payment gateways

  • Courier and shipment tracking services

  • WhatsApp and communication platforms

  • Website analytics services

  • Other external websites and service providers

SahuPress does not control the privacy practices of independent third-party websites or services.

Customers are encouraged to review the privacy policies and terms of those services before sharing their personal information.

13. Children’s Privacy

Our website and printing services are not specifically intended for children.

We do not knowingly collect children’s personal information for unrelated purposes. Where personal information relating to children is processed, we will follow applicable legal requirements and safeguards.

14. Changes to This Privacy Policy

SahuPress may update this Privacy Policy from time to time to reflect changes in our business operations, website features, technology, or applicable legal requirements.

Any revised version will be published on this page. Customers are encouraged to review this page periodically to stay informed about how their information is handled.

15. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Business Name: SahuPress

Contact Person: Kamal Sahu

Business Address:
Madawara, Lalitpur,
Uttar Pradesh, India.

Mobile / WhatsApp: +91 7607529831

Email: kamalsahu76075@gmail.com

Website: https://sahupress.com

We will make reasonable efforts to review and respond to privacy-related enquiries within the time required by applicable law.

Your Privacy Matters to Us.

Thank you for trusting SahuPress with your personal information and printing requirements.

SahuPress – Quality Printing, Creative Designs & Reliable Service.