Return & Refund Policy

At SahuPress, we always strive to deliver high-quality printing products and ensure customer satisfaction. Please read our Return & Refund Policy carefully before placing your order.

1. Return & Refund Eligibility

Returns or refunds are accepted only in the following situations:

  • If you receive a damaged product.

  • If you receive a defective or misprinted product.

  • If you receive a completely different product from what you ordered.

  • If the delivered product has a major quality issue that does not match your approved order.

If you experience any of these issues, please submit a complaint through our Complaint Page.

2. Non-Refundable Situations

Refunds or replacements will not be provided in the following situations:

  • Slight colour variations between the design displayed on your screen and the final printed product.

  • Differences in colour shades due to screen settings, printing technology, paper, or material.

  • Minor printing or finishing variations that do not affect the overall usability of the product.

  • Mistakes in text, spelling, names, numbers, or artwork that were approved by the customer.

  • Change of mind after the design has been approved or printing has started.

3. Quantity Variation

For customized printing orders, a quantity variation of approximately 10–15 pieces may occur due to the printing and manufacturing process, depending on the total order quantity.

Customers are requested to consider this possible variation while placing their orders. However, significant shortages beyond the applicable quantity tolerance will be reviewed by our team.

4. Complaint & Refund Request

If you receive a damaged, defective, or incorrect product, please follow these steps:

  1. Visit the Complaint Page on our website.

  2. Enter your Order ID and registered contact details.

  3. Clearly describe the issue.

  4. Upload clear photographs or videos of the received product.

Please submit your complaint within 48 hours of delivery so that our team can investigate the issue promptly.

5. Inspection & Resolution

After receiving your complaint, our team will review the provided details and evidence.

Depending on the nature of the issue, we may offer:

  • Replacement of the affected product.

  • Refund of the eligible amount.

  • Another appropriate resolution based on the situation.

All approved refunds and replacements will be handled in accordance with applicable consumer protection laws.

6. Refund Processing

If your refund request is approved:

  • The refund will generally be processed through the original payment method.

  • The time required for the refund to appear in your account depends on your bank or payment provider.

  • Our team will notify you once the refund has been initiated.

7. Contact Us

For any questions regarding returns or refunds, please contact our customer support team through our website or WhatsApp.

SahuPress – Quality Printing, Reliable Service.